The Labelf app in Zendesk allows you to utilize the power of GPT in your customer support. How it works is that you while receive highly specific reply suggestions automatically as an internal note in the ticket. This can then be used as a template to use when replying to the ticket. This helps the agent massively in speeding up ticket handling as well as minimizing repetitive work of writing similar responses.
1. Set up the Zendesk Integration
First, you have to follow the steps 1-3 in Integrating with Zendesk to have your Zendesk integration set up.
2. Activate the ChatGPT reply suggestions
Activating the reply suggestions is ease. By clicking the button a trigger is automatically created and all incoming tickets will starting to receive an internal note with a response suggestion.
3. (Optional) Modify the trigger to your needs.
By clicking edit model settings we are sent to the trigger that generates the reply suggestions. Here you can modify the trigger so that it suits your business logic. Maybe you need to exclude certain ticket channels or tickets with a certain ticket field value assigned to them.
